Terms of service
These terms
These terms apply when you buy from Natural Laundry Powder. Placing an order means you accept them. They do not affect your statutory rights.
Orders
Placing an order is an offer to buy. A contract is formed when we email to confirm your order has been dispatched. If we cannot fulfil an order — for example if an item is out of stock or there has been a pricing error — we will tell you and refund you in full.
Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Payment is taken at checkout. We accept major debit and credit cards, Apple Pay, Google Pay, PayPal and Shop Pay.
We may run discounts from time to time. The terms of any offer will be stated where it appears.
Delivery
See our delivery policy. Risk in the goods passes to you on delivery.
Returns
See our refund policy, which sets out both your legal rights and our own 30-day policy.
Subscriptions
Subscriptions deliver repeatedly at the frequency you choose, and your payment method is charged for each delivery. You can change or cancel at any time using the link in your order confirmation emails.
About the product
Our laundry powder is a household detergent. We describe what is in it as accurately as we can, and the full ingredient list is published on this site.
Everybody's skin is different, and we cannot guarantee how any individual will react to any product. If you experience irritation, stop using it. Nothing on this site is medical advice — if you have a skin condition, speak to a pharmacist, GP or dermatologist.
Keep out of reach of children. For external use on laundry only.
Our liability
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under law. Otherwise our liability is limited to the value of your order. We are not liable for losses that were not foreseeable when you placed it.
Things outside our control
We are not responsible for delays caused by events beyond our reasonable control, such as courier disruption or severe weather. If one occurs we will let you know and either deliver late or cancel and refund you.
Complaints
Email info@naturallaundrypowder.co.uk and we will try to put things right. If we cannot resolve it between us, you may be able to use an alternative dispute resolution scheme or the courts.
Governing law
These terms are governed by the law of England and Wales, and disputes fall to the courts of England and Wales. If you live elsewhere in the UK you keep the protections of your local law.
Contact
Natural Laundry Powder 8 Rochester Grove, Fleet, GU51 3LU, United Kingdom info@naturallaundrypowder.co.uk 07826752126