Refund policy

Your legal rights come first

Nothing here reduces your statutory rights. Under the Consumer Contracts Regulations 2013 you have 14 days from receiving your order to change your mind, and a further 14 days to send the goods back. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Our policy

We go further than the minimum. You have 30 days from receiving your order to request a return. If the powder does not suit you or your skin, tell us and we will refund you. You do not need a reason.

How to start a return

Email info@naturallaundrypowder.co.uk with your order number and let us know you would like to return your order. We will confirm and send you return instructions. Please do not send anything back before contacting us.

Returns address: Natural Laundry Powder, 8 Rochester Grove, Fleet, GU51 3LU, United Kingdom

Goods should be returned unused and in their original packaging, in a condition we could reasonably resell. Please keep proof of postage until your refund has been processed.

Faulty, damaged or wrong items

Check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us straight away with a photograph. Where an item is faulty you will not be charged for returning it, and you are entitled to a repair, replacement or refund depending on the circumstances.

Your refund

Once we have received and checked your return, we will refund you to your original payment method within 10 working days, and email you to confirm. Your bank may take a few days longer to show it.

Cancelling before dispatch

If you change your mind before your order has been sent, email us as quickly as you can and we will cancel it and refund you in full.

Contact

Natural Laundry Powder 8 Rochester Grove, Fleet, GU51 3LU, United Kingdom info@naturallaundrypowder.co.uk 07826752126